The funding agreement between Melbourne East Disability Advocacy and the Australian Government Department of Social Services (DSS) outlines our commitment to meet the following National Standards for Disability Services. The outcomes of these are very similar to the Victorian State standards.
Standard 1: RIGHTS
You have the right to be treated fairly when you use disability services.
Standard 2: PARTICIPATION & INCLUSION
You can take part in the community and feel included when you use disability services.
Standard 3: INDIVIDUAL OUTCOMES
Your service supports you to make choices about what you want to do. You can work towards your goals.
Standard 4: FEEDBACK & COMPLAINTS
You can tell people what you think about the services you receive.
Standard 5: SERVICE ACCESS
Finding and using services is fair. You can access the services you need.
Standard 6: SERVICE MANAGEMENT
Disability service should be managed well.